Free shipping from € 300,- Attractive prices Fast delivery Secure payment CBW-approved

Veelgestelde vragen

Stigter-tuinmeubelen.nl is part of Stigter Tuinmeubelen, specialist in garden furniture, umbrellas and accessories with multiple showrooms. At Stigter you will find a diverse and balanced range of garden and patio in many materials at sharp prices.

For questions, comments and suggestions is is easy to contact us by email address: home@stigter-tuinmeubelen.nl. Of course it is also possible call during showroom opening hours:

Webshop & Klantenservice
Berkel en Rodenrijs
+31(0)10 – 511 01 34

Klantenservice
Capelle a/d IJssel
+31(0)10 – 418 50 79

You will find our showrooms, with plenty of free parking, at the Woonboulevard Capelle XL, the furniture shop paradise between the cities of Rotterdam and Gouda, a stone’s throw from Living Mall Alexandrium III and the Berkelse Poort, a stone’s throw from the center of the city of Berkel en Rodenrijs near Rotterdam – The Hague airport.

These are our address details:

Showroom Capelle aan den IJssel
Schinkelse Baan 8
2908LE, Capelle aan den IJssel

Showroom Berkel en Rodenrijs
Berkelse Poort 17
2651JX, Berkel en Rodenrijs.

All prices of our products are including 21% VAT. We charge no additional administration fees. Shipping is free of charge within the Netherlands* for orders of €300 and up. Smaller orders can be charged with shipping cost.

Deliveries abroad the Netherlands a  0%-VAT-rate is possible. The VAT amount is then deducted from these prices. Please contact our customer service to determine whether you are eligible for this.

We strive to offer as much garden furniture and set combinations as possible. Still, there will be sets in the showroom that are not displayed online and vice versa because of the many possible combinations. 

Is your set combination not listed?  Stigter can offer  countless combinations besides the listed collection and at competitive prices. Contact Customer Service for a free offer.

At Stigter-tuinmeubelen.nl you can buy easy, fast and secure online and at a CBW-INRETAIL-certified company. Stigter furniture uses a secure website environment. Provided data will be SSL encrypted. Stigter furniture only collects personal data which it needs to carry out orders, providing product warranties and cookies to track web statistics to provide optimal site experience.

Stigter furniture will not in way use your data for automatic correspondence or SPAM and will not pass on your personal information to third parties.

Ordering

Almost the entire collection is available from stock. But it could also be that a product is ordered specially for you, this is stated in the product information. Is this not clear? Please contact our customer service and we will inform you further.

Stigter furniture is also for the business market and the contract market. We encourage you to contact us at, for personal advice and quotation.

When you order a product from our web shop you can select it and add it to your basket. It is also possible to add the products first to your favorites before adding it to the cart.

You are now in the shopping cart area where the selected products are listed, where you can check your order and change the quantity if you would wish. To complete your order, click on the check-out button where you can enter your information to complete the order. To continue shopping you can just close the ‘basket’ screen.

To finalize the order you can follow these steps:

Step 1
In Step 1, enter your data. Fill it as complete as possible to ensure your order is processed as smoothly as possible. If desired, you can have your order shipped to a different address.

Step 2
In step 2, you can choose your delivery method. You can pick up your order free at our showrooms or have it delivered to a location of your choice within the Netherlands, after, the shipping costs are calculated automatically and for orders > € 300, this is completely free.

step 3
In step 3, you can choose a payment method. Here you choose whether you wish to pay online securely with IDEAL or PayPal, or when you choose to pick up or have the goods delivered you can pay with cash, Visa, MasterCard or Maestro. When you are finished, you can check your order steps and place your order. Do not forget to take note of the general conditions and accept them.

After your purchase a copy of your order will automatically be send to your preferred email address as order confirmation. Our employees will contact you shortly after the order confirmation has been received to discuss the details of the order and to make a delivery appointment. When this is done you receive an order copy included delivery date or by mail or e-mail.

Stigter-tuinmeubelen.nl offers different payment methods.

For online payments:
You can use IDEAL, Paypal credit card payment.

For delivery or pickup payments you can use:
You can pay cash, with a bank card and credit card, Eurocard-Mastercard, Visa, both in the showroom and during the delivery.

Pay by means  of Internet banking is also available at ABN AMRO in Rotterdam, IBAN account IBAN NL63ABNA0504411454. When you choose to do this, we require  the payment to arrive at least 24 hours prior to the delivery of the products. Please clearly mention your name and order number on the bank note.

Orders in our shop are confirmed automatically by email to the provided email address. This can take up to half a day before the email is well received.

After half a day still do not receive a confirmation email? Check the spam folder, sometimes emails go there. If there is also no email it is still very likely that the order has been received correctly, but please contact our customer service, and we will help you out.

If your payment is not successful, first check again whether everything is properly entered.
If it took you a while to complete the payment, it is likely that the page has expired and therefore you get an error. Also, the failure of a payment may have several other causes, including an unstable internet line. Please contact our customer service. We are ready to assist you.

Delivery and Returns

All orders* (>€300) will be delivered as a free-shipment-service. Small orders (packages), which are easy to assemble be, are provided knock down, in a box. This is often stated at the product page on the website.
Deliveries of large orders and products that are difficult to assemble and are heavy will be offered by our own delivery service and can be supplied assembled, provided this is agreed in advance and stated on the order form. In some cases, a surcharge is calculated.

*excluding waddeneilanden and foreign countries.

The requirement is that someone is present at the delivery time.
Is the delivery not yet done, please contact customer service at no cost to create a new appointment, this is possible until 24 hours prior to delivery.

Already missed the deliverer, a card will be posted in the mailbox containing a message that the deliverer will come back the next day. Delivery of a larger order requires to make a new appointment. This delivery may be charged.

Our standard method is to deliver an order. But orders can also be picked up.

Smaller orders can, after specific confirmation, be picked up in one of our showrooms. The advantage of this is you can do this at your own desired time during the showroom opening hours and it prevents that a persons has to be present to receive the order and has to wait for the delivery person. On orders <€300 the delivery costs are avoided. Larger orders can be picked up by appointment at one of the showroom locations or at our logistics center.

Orders with a delivery address abroad will bring additional costs for shipment and requires and customization. If you want to know the cost before placing an order please contact our customer service, If you have already placed an order we will automatically contact you to discuss this with you.

Yes, Stigter-tuinmeubelen.nl has free delivery in the Netherlands* for orders of €300 and up!
 Orders up to €300 a surcharge of €7.50 is added for shipping costs. Goods with a large scale or heavier than 20kg and below €300 are shipped by pallet transport at €40 shipping costs.

*excluding the waddeneilanden.

When we receive your order, the order will be processed. Usually you can expect your order to arrive within one to three working days. For the delivery of big products to you can expect a call from our customer service to make a delivery appointment.

At Stigter-tuinmeubelen.nl you have a cooling off period of 14 days without giving any reason. This reflection, or trial period starts when you receive the product. Within this period you can try or ‘fit’ the product. But keep the original packing as much as possible intact and prevent damage and loss (for example, by keeping the product outside or sliding a new product over rough surfaces). After these 14 days, the sale is a fact.

Wilt u uw bestelling binnen 14 dagen herroepen? Vul dan hier het herroepingsformulier volledig en correct in en email het ingevulde herroepingsformulier naar home@stigter-tuinmeubelen.nl. Ook kunt u het formulier uitprinten en versturen naar een van onze showrooms. 
Ná het aanmelden van uw herroeping heeft u weer 14 dagen de tijd om het product naar ons op te sturen. Terugbetaling van het aankoopbedrag vindt zo spoedig mogelijk plaats, uiterlijk binnen 14 dagen na de terugzending. Het retourneren van een pakket gaat op eigen initiatief en is voor eigen rekening. Een grote bestelling kan worden afgehaald door onze bezorgdienst, na het maken van een afspraak, hiervoor wordt een kilometervergoeding in rekening gebracht.

Warranty and complaints

Het aanmelden van een reclamatie of een klacht bij Stigter Tuinmeubelen en Stigter-tuinmeubelen.nl kan eenvoudig door middel van het inzenden van een reclamatieformulier, per email of door direct contact op te nemen met een van onze klantenservices / showrooms.

• De reclamaties die worden aangemeld met een ingevuld reclamatieformulier worden door ons bevoorrecht en bespoedigd afgehandeld t.o.v. andere reclamaties vanwege de volledigheid alle vereiste informatie die nodig is om het snel en kordaat af te handelen.
• Reclamaties die worden aangemeld waarvan de informatie nog onvolledig is, kan alsnog een ingevuld reclamatieformulier worden gevraagd.
• Alleen reclamaties met de vereiste informatie (zoals aankoopdatum/aankoopbewijs etc.) worden in behandeling genomen.

Should the unexpected happen that you have a complaint about a product or our method, it is important for us to hear from you in order to improve the customer experience wherever possible. We kindly ask you to make this known to us. You can tell us this in writing or by e-mail to home@stigter-tuinmeubelen.nl message, but of course it can also be more personal with a phone call or a visit to our showroom. In the case of a complaint about a product, where possible, add a picture of the incident. We strive to answer your questions within a few days.

At Stigter-tuinmeubelen.nl  offers a warranty on all ordered products under the statutory warranty rights. Legal guarantee of the consumer is also known as non-compliance that states that a product must do what you can reasonably expect it to do. Do you have a product defect after more than six months, you have as a consumer be able to prove that this defect was not caused by you.

For businesses / hospitality branch are warranted for 1 year. Here too, if a product is defective after more than six months, you should be able to demonstrate that this is not caused by improper use.

For specific warranty we refer to the conditions on the back of your order form  (if registered) click here for these additional terms. Also, please refer to our terms and conditions of InRetail (CBW) Click here for terms and conditions of InRetail and our additional conditions on the hangtags / booklets from a large portion of our products.

Maintenance

Generally it is recommended to store or cover your garden furniture dry or at least protect  with a maintenance agent. This prevents soiling and staining, and protects the product from the weather. Read the hangtag or booklet of your furniture what is required to maintenance. These are also listed in general terms on this website under maintenance.

Look on the hangtag or booklets how to best maintain your garden furniture. Maintenance instructions are also available on this website under maintenance.

Garden furniture can be low maintenance, but not maintenance-free! To keep your garden furniture in top condition it should be maintained. Read the hangtag or booklets of your furniture on what is required to maintenance. This information is also listed in general terms on this website under ‘maintenance‘.

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