Shopping at Stigter Tuin- & Serremeubelen
At Stigter Tuin- & Serremeubelen, you can rely on expert advice, personal service and a carefully selected range of garden furniture, conservatory furniture and garden accessories. Quality, design and good value for money are central to our range.
Ordering from Stigter Tuin- & Serremeubelen
Prices
All stated prices include VAT unless otherwise indicated. Prices, products, images and other information are subject to changes and obvious errors.
Ordering and payment
You can easily place an order through our webshop by adding a product to your shopping cart and completing the ordering and payment process. After placing your order, you will automatically receive an order confirmation by email.
If necessary, we will contact you to coordinate your order, availability and delivery.
Payment methods
The Netherlands: iDEAL/Wero, PayPal, credit card, Mollie, PIN, cash and bank transfer.
International: PayPal, credit card, Bancontact, Mollie, bank transfer and other available payment methods.
For payment by bank transfer, payment must be received before delivery or shipment, unless otherwise agreed. Please always state your name and order number with your payment.
Delivery of Garden Furniture
Delivery times
We aim to deliver products that are in stock as soon as possible. The expected delivery time is stated with the product where possible or will be agreed with you after ordering.
If an agreed delivery period cannot be met, we will inform you as soon as possible. Where legally applicable, you may cancel the agreement.
Delivery within the Netherlands
Orders below €200
- Parcel delivery: €7.50
- Pallet delivery: €60
Orders from €200
Free delivery within the Netherlands, excluding, among others, the Wadden Islands, shipments exceeding 100 kg and products with exceptional dimensions.
Any additional delivery costs will be communicated in advance.
An order may be delivered in multiple shipments. This does not automatically result in additional delivery charges.
International delivery
Stigter Tuin- & Serremeubelen also delivers outside the Netherlands. Different transport costs and conditions apply to international deliveries. Transport costs will be agreed with you in advance.
Delivery of heavy products and natural stone
Additional delivery charges may apply to certain heavy products, such as large garden furniture and natural stone. Any additional costs will be communicated in advance.
Delivery is generally made to the ground floor. Delivery to an upper floor is possible if a suitable and accessible lift is available. The delivery location must be accessible for the required transport equipment.
Cooling-off Period and Right of Withdrawal
For purchases made through our webshop, consumers have a 14-day cooling-off period. This period starts on the day after receipt of the product.
During the cooling-off period, you may inspect and assess the product as you would in a physical store. Do not use the product beyond what is necessary to establish its nature, characteristics and functioning. If the product is used beyond what is necessary for assessment, a reduction in value may be charged.
Withdrawal and Returns
If you wish to exercise your right of withdrawal, please notify us in writing by email or post within the cooling-off period.
You may also use our withdrawal and return form. The form is currently available in Dutch. If you require assistance in English, please contact us and we will be happy to assist you with the process in English.
Email:[email protected]
After exercising your right of withdrawal, the product must be returned within 14 days.
- Handle the product with care.
- The original packaging is not required to exercise the right of withdrawal.
- Please include your order number or proof of purchase where possible.
- Keep the proof of shipment of your return.
The direct costs of returning the product are borne by the consumer, unless otherwise stated. Higher return transport costs may apply to large or heavy products.
The risk of the return shipment remains with the consumer until the product has been received by us.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to products for which a statutory exception applies, including products manufactured according to the consumer's specifications or clearly intended for a specific person.
A normal combination of standard products selected by the consumer does not automatically constitute a custom-made product.
Refunds
After a valid withdrawal, we will refund the purchase price and any standard delivery costs paid no later than within 14 days.
We may wait with the refund until we have received the product or until you have demonstrated that the product has been returned.
If the product has lost value due to use beyond what was necessary to assess it, we may deduct this reduction in value from the refund.
Complaints, Claims and Warranty
Complaints and Claims
If you have a complaint or wish to submit a claim under the applicable manufacturer's warranty or statutory warranty, please notify Stigter in writing as soon as possible after discovering the issue, preferably stating your order number, a description of the defect and photographs.
Want to submit a product claim? Click here to download our claim form.
Statutory Warranty and Manufacturer's Warranty
Where stated, products are covered by a 2-year manufacturer's warranty against material, construction and/or manufacturing defects, depending on the product.
This manufacturer's warranty is an additional commercial warranty and does not replace or limit the consumer's statutory rights. In the event of a valid claim, we will provide an appropriate solution depending on the product and nature of the defect.
More information about statutory warranty:Your Europe – Guarantees
For specific warranty conditions, please refer to the product information, proof of purchase and/or accompanying product documentation.
Sales, Delivery and Payment Terms
In addition to the information on this page, the general sales, delivery and payment terms of the Vakcentrum apply where applicable and insofar as they do not conflict with mandatory consumer law.
Download Stigter's additional sales, delivery and warranty terms
Privacy
Stigter Tuin- & Serremeubelen processes personal data carefully and in accordance with applicable privacy legislation. Personal data may be processed for, among other things, handling orders, payments, deliveries, customer service and warranty claims.
For more information, please refer to our privacy statement.
Changes
Stigter Tuin- & Serremeubelen reserves the right to amend this information and these terms and conditions. The most recent version will be published on this website.
